FAQ

Can I order both Giftcards and eGift cards simultaneously?

Yes, the order form lets you choose the number of each you would like.

How long it will take for my Gift Cards to arrive?

Orders received by 12 noon today will be sent today, orders received after 12 noon will be sent the following day. Orders placed after 12 noon on Friday, or placed anytime on Saturday or Sunday will be despatched on Monday (except where Monday is a bank holiday). For First Class Post please allow up to 3 days for delivery (Please note that there will be a potential delay caused by Royal Mail delivery service during the peak season, e.g. Christmas). Most orders will be despatched within 24 hours of payment acceptance. For full details see delivery page.

How long it will take for my eGift Cards to arrive?

Delivery by email can usually be organised within three working days of payment acceptance

Can I customise my Gift Cards?

eGift cards can be customised. You can download your own image, add a logo and write a message of 150 characters.

Are the Gift Cards active when they arrive?

No, for security you will activate them when you get them, either online, by fax or by email

What are the products that you offer?

We offer Gift Cards and eGift Cards.

What are my payment options?

Payment by BACs, internet banking and cheques, these must be received prior to delivery. Contact us on 0044 (0)207 064 3000 if you would like to discuss your order and payment options.

Where can I spend my Gift Card?

You can spend your gift cards online at decathlon.co.uk or in any of the 750+ Decathlon stores in France, Belgium, Spain, Portugual, the Netherlands, Germany, Italy, Monaco, Hungary and Poland, including the 44 stores in the UK.

Why should I offer Gift Cards to employees and customers?

There are many benefits to your business, read more on the gift card, why Decathlon and solutions pages.